The Client Journey
FROM VISION TO DELIVERY
Nine steps from first conversation to long-term partnership, shown from your side of the table as well as ours.
Two lanes, nine handoffs
What you send, what comes back
Each step has an owner on our side and a clear output on yours.
Your laneCBHC lane
You sendProject brief, stage and where supply pressure sits
01
CBHC doesListen, scope the categories, name a coordinator←A written understanding of the project
You sendDrawings, specifications, budget and programme
02
CBHC doesReview against real manufacturing capability←Gaps and risks identified early
You sendPriorities and constraints confirmed
03
CBHC doesCategory groupings, supplier pathways, sequencing←A supply plan you can audit
You sendFeedback on the proposed pathways
04
CBHC doesScreen capability, capacity and export experience←A shortlist with reasons, not just names
You sendSample, finish and material sign-off
05
CBHC doesCoordinate physical samples and technical confirmation←Approved samples on record
You sendFinal quantities and specification confirmed
06
CBHC doesLead times, tolerances and documentation locked←A confirmed order with dates
You sendAvailability for decisions when they arise
07
CBHC doesRegular updates, escalation, schedule confirmation←Visibility while goods are being made
You sendDelivery window and site readiness
08
CBHC doesInspection, packaging, labelling, export documents←Inspection report before goods leave
You sendPost-delivery feedback
09
CBHC doesRetain project knowledge for the next programme←A faster start next time
What you can expect
01A named coordinatorOne person holds the whole programme, not a shared inbox.
02Documented decisionsSpecifications, approvals and changes recorded so nothing depends on recollection.
03Honest reportingInspection findings shared as they are, including the ones that require rework.
Tell us about your project.
Send drawings, a specification, or a schedule and we will respond with a supply view rather than a price list.